There’s a debate over the words listen and heard. I don’t want to get dragged into that – simply put, when was the last time you felt really heard or listened to? Whichever word hits you harder.

Maybe it’s social media. I think even before computers were a thing, people already tended not to really listen to or hear one another. I don’t want to blame anyone or any social ill – I just want to suggest that we start listening properly.

I’ll go into it more in this series but perhaps it’s time to really look at the other person, whether at work or at home, and really hearing what they have to say about their struggles and about themselves. Instead of always asking what we can bring to others, we can simply start by listening.